Solution 02
e-Commerce + Post-Sales CRM Build More Than an Online Store. Build a Lasting Customer Relationship.
Get a custom e-commerce platform with integrated customer, order and service management — to sell, serve and retain customers for long-term growth.
The Challenge
Selling online is only half the job
Customer loyalty is won or lost after checkout — in delivery, payment follow-up and service.
Store disconnected from operations
Orders, stock, invoices and support live in separate tools and spreadsheets.
Payments and collections slip
Part-payments and dues are tracked manually, delaying cash flow.
Support requests get lost
Complaints arrive by phone, e-mail and WhatsApp with no ticket or owner.
Renewals are missed
AMC and service contracts expire without a timely reminder or offer.
What You Get
One platform from first order to repeat business
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Custom e-Commerce Development
A storefront built around your catalogue, pricing and fulfilment.
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Web & Mobile Shopping Experiences
Fast, responsive web stores and native-feel shopping apps.
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Customer & Order Management
Complete customer profiles with order history and status.
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Payment & Collection Tracking
Gateway payments, invoices, part-payments and reminders.
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Service, Support & Ticket Management
Every request logged, assigned and resolved against an SLA.
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AMC, Renewals & Customer Retention
Contracts, renewal dates and re-engagement in one place.
Web & Mobile Commerce
Storefronts designed to convert and scale
Product discovery, cart and checkout experiences that work beautifully on every screen — built on a backend that grows with your catalogue.
- Custom product catalogue, variants and pricing
- Cart, checkout and payment gateway integration
- Customer accounts, wishlists and order tracking
- Android and iOS shopping apps
- SEO-friendly product and category pages
- Admin panel for products, offers and content
Customer & Order Management
Every customer, order and status in one view
Your team always knows what was bought, what was paid and what happens next — without chasing information across tools.
- Customer profiles with full purchase history
- Order status from packed to delivered
- Add-on and ongoing service management
- Role-based access for sales, accounts and support
- Exportable reports for operations and finance
Payments & Collections
Get paid on time, without the awkward follow-ups
Invoices, receipts and reminders run automatically, so your accounts team can focus on exceptions instead of chasing every due.
- Online payments through integrated gateways
- Invoicing and receipts
- Part-payment and outstanding tracking
- Automated collection reminders via WhatsApp, SMS or e-mail
- Advance received₹27,600 · UPI
- Reminder sentWhatsApp + e-mail
- Balance dueAuto-reminder scheduled
Service & Support
Turn support into a reason customers stay
A structured service desk logs every request, routes it to the right person and tracks it until it is resolved.
- Support ticket management with priorities
- Assignment and escalation rules
- Service visit scheduling
- Customer notifications at every step
- Resolution-time reporting
AMC, Renewals & Retention
Never miss a renewal again
Track annual maintenance contracts, warranties and service plans with timely reminders — and spot opportunities to upsell and re-engage.
- AMC and service contract management
- Renewal and warranty reminders
- Re-engagement campaigns for past customers
- Customer lifetime value tracking
- 04DecAMC · RO purifierA. Menon · 2nd yearReminder sent
- 11DecService plan · HVACRetail HubDue
- 19DecExtended warrantyJ. DsouzaRenewed
Customer Lifecycle
A journey that keeps customers coming back
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1
Discover
Customers find you through campaigns, search and social.
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2
Purchase
A smooth cart and checkout on web or app.
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3
Fulfil & collect
Orders, invoices and payments tracked to completion.
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4
Support
Tickets and service visits resolved on time.
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5
Renew & repeat
Renewals, reminders and offers drive repeat business.
Dashboard Previews
Run your store and service desk from one place
Sample views from a connected commerce and post-sales system.
Storefront
A branded store your customers enjoy using.
- Featured collections and offers
- Fast product browsing
- Add-to-cart from listings
Orders & payments
Operations and accounts work from the same data.
- Daily orders and collections
- Payment status per order
- Delivery status tracking
Service desk & renewals
After-sales service that customers notice.
- Ticket priorities and owners
- Renewal progress
- Resolution trends
All figures shown in previews are sample data for illustration only.
Business Impact
What a connected commerce system helps you achieve
- HigherOnline sales potential
- BetterCustomer experience
- LowerService turnaround time
- StrongerCustomer retention
Outcomes depend on your products, market and operations. We agree measurable goals with you and report progress honestly.
FAQ
e-Commerce + Post-Sales CRM FAQs
Still have a question? Speak to a solution expert — no obligation.
Ask our teamDo you build custom e-commerce platforms or use templates?
We build custom storefronts designed around your products, pricing and fulfilment process, and connect them to order, payment and customer-service workflows. Where a platform-based approach is a better fit for your budget, we will say so.
Can customers shop on both web and mobile?
Yes. We deliver responsive web storefronts and, where needed, Android and iOS shopping apps that share the same catalogue, cart, orders and customer accounts.
Which payment gateways can you integrate?
We integrate with widely used Indian and international payment gateways. The choice depends on your business type, settlement needs and fees; we help you compare options during planning.
What is a post-sales CRM?
A post-sales CRM manages everything after the purchase: order status, invoices and collections, support tickets, service visits, AMC contracts and renewals — with reminders so nothing is missed.
Can you manage AMC and service contracts?
Yes. AMC and service management was a core capability of our earlier post-sales CRM work. Contracts, visit schedules, renewal dates and reminders are tracked against each customer.
Can this connect to our existing billing or inventory system?
In most cases, yes — through APIs or scheduled data sync. We assess your current systems during discovery and recommend the most reliable integration approach.